Travel

Coaches
It is unfortunately not yet possible to guarantee that video recorders, microphones and radios will cope with the vibration so please bear with the driver if there are problems. Coach WCs are designed for emergency use only and need to be emptied regularly. We strongly recommend using the facilities at refreshment stops. Seat belts are not yet EU law, so your transfer/continental coach may not have these fitted.

Departure times
We recommend a half hour check-in time for coach departures and a 3 hour check-in for flight departures due to additional security checks.

Disabled passengers
We are not specialists in catering for the disabled or those with special needs although we will try to accommodate such bookings where possible. Please contact our office for advice before booking. You should also refer to our Special Requests section in our Booking Conditions.

Passports, Visas and E111 Form
It is your responsibility to ensure that you and your group are in possession of all necessary travel and health documents and you must pay all costs incurred in obtaining these. We regret we cannot accept any liability if you are refused access to any transport or entry into any country due to the failure on your part to carry correct documentation. Non British Citizens or holders of no British Passports must seek advice from the relevant consulate or embassy to or through which they are intending to travel. You will be responsible for any financial penalties imposed on us resulting from your failure to obtain correct documentation. British Citizens require a full, valid 5 or 10 year British Passport which presently takes approximately 2 weeks to obtain. All travellers, including children and babies if not included on accompanying parents' passport, must have a full passport and any necessary visas. Currently British Citizens do not require visas for destinations in this website but requirements may change and you must check the up-to-date position in good time before departure. If you are 16 or over and haven't yet got a passport, our recommendation is that you should apply for one at least six weeks before your holiday. The UK Passport Service has to confirm your identity before issuing your first passport and from October 2006 will ask you to attend an interview in order to do this.

Information on health is contained in the Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health office and most Post Offices. At the time of going to press, there were no mandatory health requirements for destinations featured in this website but we advise you to check with your doctor for the latest information. For European travel you should obtain a completed and issued European Health Insurance Card (EHIC) prior to departure. The EHIC entitles you to the reciprocal health scheme whereby all EU nationals can receive a certain amount of free, reciprocal medical treatment. An EHIC is not a substitute for travel insurance but we strongly recommend you obtain one. (Not valid in the USA or Canada). The EHIC replaces the old E111 form. To obtain your new EHIC you can either 1.apply online at www.dh.gov.uk (your card will be delivered in within 7 days) 2.Call the EHIC Applications Line on 0845 606 2030 (your card will be delivered in within 10 days) or 3. by picking up an EHIC application pack from your local Post Office (your card will be delivered in within 21 days).

Tickets
Final travel details and tickets will be sent to you about two weeks before departure. Please check carefully as information and timings can sometimes change. Please note: the name on the flight ticket and the passport must be the same. If, for example, the passport is in the maiden name and the ticket is in the married name, check-in will be refused and a scheduled airline will apply full cancellation charges, which are not recoverable. You will be responsible for all costs and expenses we, and/or you, incur as a result of any disparity. Please also see our Booking Conditions.

Timings and delay
This clause only applies to charter flights. For ski courses involving scheduled flights or low cost flights any arrangements provided in the event of flight delay are only provided at the sole discretion of the airline concerned. We publish many months before final schedules are available so timings may change but we will do our best to adhere to any preferences you may have. It is unfortunately impossible to guarantee that services will run to time because of bad weather or other problems beyond our control. In the event of a lengthy delay we will endeavour to provide the following catering: over 4 hour delay - light refreshments; over 6 hours - main meal.

To avoid further delays we do not provide catering when departure is imminent. Alternatively, we can, at our discretion, make interim arrangements for accommodation and food, whilst you continue to wait for the delayed departure of the service. If you are insured on our policy, and your outward departure is delayed for more than 12 hours due to strike, industrial action, adverse weather conditions or mechanical breakdown, you are entitled to cancel and receive a full refund less the insurance premium and policy excess.

AIR CARRIER LIABILITY
Air carrier liability for passengers and their baggage This information notice summarises the liability rules applied by Community air carriers as required by Community legislation and the Montreal Convention. Compensation in the case of death or injury There are no financial limits to the liability for passenger injury or death. For damages up to 100000 SDRs (approximately £80,000) the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.

Passenger Delays
In case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4150 SDRs (approximately £3,300).

Baggage Delays
In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1000 SDRs (approximately £800).

Destruction, Loss or Damage to Baggage
The air carrier is liable for destruction, loss or damage to baggage up to 1000 SDRs (approximately £800) In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.

Higher Limits for Baggage
A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee.

Complaints on Baggage
If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days, and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger's disposal.

Basis for the Information
The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No 2027/97 (as amended by Regulation (EC) No 889/2002) and national legislation of the Member States."

Arrival in Resort
If your travel arrangements mean you arrive in resort early morning your rooms may not be fully prepared for you. We suggest you take lunch or explore your resort in the meantime. We arrange ski fit shortly after arrival.

Travel Insurance
A copy of our insurance policy can be downloaded by clicking this link.