Useful Information

We hope that the following information answers your queries but do feel free to telephone us from 9am to 5:15pm Mon-Fri. Out of office hours, you can fax, email or leave a message on our answering machine. Please read the following information in conjunction with our Booking Conditions.

ACCOMMODATION

All accommodation is inspected regularly to ensure our high standards are maintained. "Hotel" is a generic term that and may include gasthofs, pension, or other category. We also use apartments and chalets.

Facilities - Many hotels make a charge for saunas, swimming pools, nightclub and other facilities.

Beds - These are almost always singles but doubles can be provided in some hotels on request. (Please refer to our Special Requests section in our Booking Conditions). Bunks may be used in multi-bedded accommodation.

Damages - these must be paid to the hotelier by the person(s) responsible or by the Party Leader without exception. If it is impossible to allocate the costs to an individual member, then the whole group must pay them. We will do our best to effect an amicable settlement but under no circumstances will Sloping Off provide funds or accept responsibility. For hotels and apartments, a security deposit or credit card imprint may be payable by you on arrival which is redeemable in full on departure if there have been no damages.

Fire Drill - We operate a fire drill or briefing within 24 hours of your arrival. We ask for your cooperation in this procedure.

Food and Drink - Unless you have booked self catering accommodation, it is forbidden to consume food and drink on the hotel premises that has not been purchased from the hotel. This is discourteous to the hotelier and may be a breach of local regulations. Hotels may only be licensed only for food and drink stored on the premises.

Hot Water - There is usually no problem with hot water supplies. Occasionally however, at periods of peak demand there may be a temporary shortage. We ask for your patience please.

Room service - In hotels and chalets a thorough cleaning is done and linen is changed once a week on changeover day and thereafter rooms are tidied and rubbish is collected daily. In some hotels, usually those with a rating of 3 stars or above, cleaning may occur more often, but this depends on local policy. Towels and soap are provided in hotels but not in apartments. We recommend that each party member takes their own. In emergency, they may also be needed en-route. Some continental hotels provide thin towels not the thick type usually provided in the UK.

Room supplements - The prices charged reflect only the real cost to us.
Apartments may be costed on multi-occupancy so supplements will be chargeable for under-occupancy. Single rooms are more expensive because one occupant pays the entire heating and service costs. Hotels have very few single rooms and they are often located in the least attractive parts of the hotel. Regrettably, we have no control over this. Supplements may be applicable on twin or double rooms with / without two beds or more. Sometimes, particularly in Austria, 2 single beds are pushed together and share the same headboard but have separate mattresses and duvets. The prices we show for single rooms are estimates only. There may only be one or two single rooms in an entire hotel so when twin rooms are used for one occupant the price will be higher than that shown.

Facilities
We have done our best to ensure that our website is accurate at press date but please bear in mind that things can change. Owners or suppliers of facilities may wish to make repairs, and at certain times of the year or in certain types of weather, facilities may close down or become temporarily unavailable without our knowledge. We are therefore unable to accept responsibility for this. Should we become aware of any changes which in our opinion would significantly affect your enjoyment, we will do our best to advise you.

Meals
For details of the meal plan included in the cost of your holiday, please see "What's Included" in our Prices section. Our prices are based on continental breakfast (rolls, preserves, tea or coffee) but some hotels provide buffet breakfast with cold meats, cheese and cereals. Eggs or English breakfast may be available at a supplement. Vegetarianism is not so well understood abroad and strict vegetarians may have problems. We are sorry about this and we are doing what we can. Equity-run hotels always offer a vegetarian option and on request we can prepare special meals.

Hotels with buffet catering often offer vegetable dishes. If you need special meals for medical or religious reasons, we can usually cope but do please let us know in advance so that we can inform the hotel and airline. We cannot cater for strict Kosher, Muslim or Vegan diets. Please advise us in writing at the time of booking of any dietary or medical conditions.
Please see also see the Special Requests section in our Booking Conditions.

Behaviour
In the interests of all our guests, Party Leaders must ensure the good conduct of their party at all times. In particular, the party should be quiet by 11pm. The use of alcohol and tobacco must be strictly controlled. Please refer to our Booking Conditions for further detail.

Multi-bedded rooms
Rooming is usually arranged in 2,3,4,5 or 6 bedded rooms in single and bunk beds. To keep prices affordable, we cost on full occupancy and accompanying adults will be expected to share rooms.

Rooming Lists
We will try to provide an accurate rooming list for your group before departure but please note that this is subject to change by the hotelier. We have no control over this and they may be only received by us at the last minute.